Castle Pocket Hole Cutter Air Drill, TSM Series Pocket Cutters

Frequently Asked Questions (FAQ)

When is payment due for my order? When will I be charged?

Payment must be made immediately, regardless of the shipment date. Your payment will be processed as soon as you complete the checkout, unless you have established prior terms for net 30 accounts. ACH payments typically take 1-3 business days to process, depending on your financial institution's policies. Shipments will only be dispatched once the payment has been cleared.

Does WMP offer NET 30 terms?

Registered users are eligible to apply for credit by completing our Credit Terms Application.

To obtain the forms, you must first register for a free account with WMP.

After registration, visit our ‘FAQ’ page for ‘Credit Terms’ instructions. You may also use the "Apply for Credit" button located under your user account dashboard.

Do you offer wholesale or member discounts?

Absolutely! All WMP members are automatically qualified for a discount on list prices upon registration. For more details on wholesale discounts, please visit our B2B section.

What are your return & warranty policies?

Please refer to our "Returns" section or "Policies" section for full details. Our standard warranty for most items is 1 year from the date of purchase.

When will my item ship?

Items that are currently in stock typically ship out the same business day if the order is placed before 2pm local warehouse time. For more specific shipping information, please check the "Shipping Details" tab on the product page or refer to the lead times listed under the item title. If you have an urgent order, feel free to start a chat so one of our agents can verify availability for you.

Read our full FAQ for more details.

Terms of Sale:

Standard sales conditions apply. Refer to our full terms and conditions here.

Shipping Legend:

 Same day shipping.

• In Stock. Usually ships the same business day if before 2pm local warehouse time. 
• Orders may still be shipped on the same day if placed after 2pm local time, depending on the warehouse location.

 Ships within 24-48hrs.

• Usually ships the same or next business day. Tracking uploaded within 24-48hrs.
  

 Ships within 1-3 days.

• Usually ships in 1-3 business days. Tracking uploaded once distributor confirmation is received, typically within 24-72hrs.

 Ships within 3-5 days.

• Usually ships in 3-5 business days. Tracking uploaded once distributor confirmation is received, typically within 24-72hrs.

 Ships within 5-7 days.

• Usually ships in 5-7 business days. Tracking uploaded once distributor confirmation is received, typically within 24-72hrs.​
  

 Ships within 7-14 days.

• ​Usually ships in 7-14 business days. Tracking uploaded once distributor confirmation is received, typically within 7-14 days.
  

 Imported from manufacturer, extended lead time.

• We will contact you with the expected delivery date. You will then have the option to complete or cancel the order.

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For In Stock items, tracking will be uploaded within 24hrs.

For Non Stock items, tracking is uploaded once distributor confirmation is received, typically within 24hrs of distributor shipment.

Indicated lead times do not include UPS, USPS, FedEx, or Freight transit time and are estimates only.

Items typically ship within times indicated (EX; 1-3, 5-7, 7-14 business days, etc.) but longer lead times could apply. Estimated delivery dates are updated on your sales order delivery page upon distributor confirmation which is usually within 24-72hrs of placing your order.

Please contact customer service for a more accurate estimate after placing your order if you still have questions.

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Returns:

New, unused in-stock items may be returned within 30 days of delivery. Restock fees may apply. Restrictions apply with custom, non-stock, or import items. Should you wish to return merchandise, please email us from within your customer portal or directly on the order page message board for our approval before returning any items. All acceptable returns will be issued a Return Merchandise Authorization (RMA) number. Customer is responsible for any return shipping fees unless specified otherwise. If your return is a warranty claim WMP will provide you with the appropriate postage labels at no charge.

Specially manufactured, aka “Custom” items are non-returnable. In rare instances certain long lead, non-stock items are subject to a 50% restocking fee, i.e.; imported non-returnable items or items designated "Non-returnable" by the manufacturer etc. Items with this designation will be marked as such on your quotation or order and serve as notice.

Please refer to our full Returns Policy

See also Standard Conditions of Sale

Refer to our Frequently asked questions for more details.

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Part Cross Reference Disclaimer:

Cross-reference parts are provided solely for your consideration and are not guaranteed unless explicitly stated in the product description. The inclusion of alternative part recommendations or cross-references does not imply compatibility or functional equivalence, nor does it guarantee that the performance and characteristics will align with those of the original component. 

Most cross references are user submitted or vendor cross references and are generally very reliable. However, we strongly advise reviewing all specifications prior to purchase and verifying the suitability for your specific application. If you are not sure please contact us for more information.

General Disclaimer

This page offers general information for your convenience. While we strive for accuracy, we cannot guarantee the completeness or reliability of the content. Wood Machinery Parts does not endorse or verify any information here, and nothing should be seen as an endorsement or guarantee. By using this information, you accept that it is at your own risk and take full responsibility for any decisions made. We recommend verifying all details before proceeding with any purchase. Please see our Terms of Sale for more information

Tooling Disclaimer

General Safety Guidelines.

BE CAREFUL! 

Always use appropriate eye and ear protection, along with a dust mask. Refrain from wearing loose clothing while operating bits or tools. Keep your hands, body, clothing, and hair away from the cutter. Never remove safety guards, and ensure you feed material against the cutter's rotation. Avoid using dull or damaged cutters. Disconnect the power supply when changing bits or making adjustments, and always keep the power disconnected when the tool is not in use. Follow all safety instructions provided by the power tool manufacturer. Wood Machinery Parts is not responsible for any defects, damages, or injuries (direct or indirect) resulting from misuse, abuse, alterations, or modifications of any product (including sharpening).

WARNING: When re-grinding tooling products, dust containing potentially harmful substances may be generated. It is essential to consult and adhere to the safety manual provided by the manufacturer of any power tools before operating them. Always wear protective eyewear when handling carbide cutting tools or products.

Proposition 65 Consumer Warning

WARNING: The use of router bits and tooling can result in exposure to chemicals such as lead and/or cobalt, which the State of California has determined may cause cancer and reproductive harm, including birth defects. For more information go to https://www.P65Warnings.ca.gov.

WARNING: Drilling, sanding or machining wood products can expose you to wood dust, a substance known to the State of California to cause cancer. Avoid inhaling wood dust or use a mask or other safeguards for personal protection. For more information go to https://www.P65Warnings.ca.gov.

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